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Vendor selection basics for the informed customer

Introduction

First and foremost, understand and document your requirements.

• Compare each vendor’s features to your requirements
• Grade how each vendor meets each requirement
• If a requirement is not addressed in the demo, ask a question

Key IT Requirements

• Your data is your data
• Your data is portable
• Interfaces are simple, documented and platform agnostic
• Access to your data while in service is unlimited not reliant on proprietary formats
• Multiple infrastructure platform choices are available

Key Business requirements

• Willing to sign a Business Associates Agreement ﴾if needed﴿
• Service Level Agreement/Support contracts
• Licensing details

No System is Perfect

• Sometimes you may have to compromise on some of the aforementioned requirements
• Be sure to mitigate the risks of not adhering to the requirements